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Центр FAQ

Accounts

Register       Why you need to register on our web site?       How to register on our web site?       Why it is necessary to fill out the right tel-number and email when registering     Modify personal information       How to modify personal information?     Modify the password       How to modify the password?     Get back my password       How to get back my password?     Classification       How to classify our clients?     Status of my order       How to check the status of my order?       How many kinds of status do the orders have?     Order number        How to check my order number?     Message       What is message?     Login       How to login on our website?

Purchase

How to make the choice to buy the gold of the game which you want to?     Shopping cart       How to change the currency unit and modify the amount of the gold in the shopping card?     Fast check-out       What is “fast check-out”?       The advisement for the clients who pay for the orders by PaySafeCard       The advisement for the clients who pay for the orders by Starpass     Coupon       What is coupon?       How to use coupon?

Payment

Payment methods       How to pay for the order?       Pay by MoneyGram       Pay by PaySafeCard       Pay by Carte Bleue       Pay by Visa       Pay by MasterCard       Pay by Moneybookers       Pay by Telephone/Starpass       Pay by Sofortüberweisung       Pay by cashU       Pay by Western Union         Send Money Online with Western Union         Send Money in Person with Western Union         Send Money by Mobile with Western Union

Verification

Reason for the verification       Why you need to do the verification?     Verifying methods       How to do the verification?     Refund       How to refund?

Delivery

The delivery for the games       Delivery methods         Dofus         Metin2         Cabal Online Europe         Silkroad Online         Maple Story US         Maple Story Europe         Dekaron         Guild War         Knight Online         Lineage2         Last Chaos         Nostale         Ragnarok Online iRO         Rappelz         Runescape         World Of Warcraft Europe         World Of Warcraft US         Age of Conan EU         Age of Conan US         Aion         Atlantica         EVE         FlyFF         Lotro EU         Runes of Magic         Tibia         Warhammer         Rohan         RIFT         Luna Online         Twelve Sky2         Wakfu       Delivery failed         What should I do if I do not receive my gold while my order’s status is “delivered”?       Why the sale prices changed frequently?       Why I only received part of my order?     Live Support       What is Live Support?       Why it shows “exited” when I’m trying to contact the live support?     What is “I am online”?     What should I do if I mistake my game server or char name?     The Delivery Methods of All Games on IGVault     Why we are asked to offer game accounts and passwords for Comfort Trade?

Item

How to buy an item?     How to deliver the Dofus Item?     Why my selected item shows 'no stock' when i'm going to pay for it?